To initiate your return, please visit our returns portal here:

Our 14 day Return Policy.

If you don’t love your product, simply return it to us within 14 days of your purchase for a credit note, minus any associated shipping cost. 

Please note, we do not offer refunds for returned items.

Credit notes do not apply to sale or promotional items. This means items purchased on sale are not eligible for a return.

All return shipping costs are the responsibility of the customer. We highly recommend using a trackable postage service when returning goods to Zentoa as we cannot be liable for goods lost in transit to our warehouse. 

Any return items must be unworn, unwashed, in original packing with all tags attached.


  • Please visit our returns portal here to initiate your return:
  • Once you access our portal, please follow your prompts to register your return. Once complete, please return your items to:
  • Zentoa Corp P.O. Box 431820 Miami, FL 33243
  • Once we receive your items and confirm they meet the returns policy criteria, we will issue you with a credit note to use on our site.


If you believe you have received faulty items please email our friendly customer service team via who will gladly assist. Please include photos of the fault along with your order details including name, email used to purchase the item, and order number.

Once we receive your email and the relevant photos are deemed to be faulty, we will provide you with a replacement or refund (your choice) on the faulty product plus a refund of the shipping costs incurred by you.

We shall not be liable for any defect or damage to the product which may be caused, or partly caused, by or arise as a result of:

  • you failing to properly maintain or store the product;
  • you use the products for any purpose other than that for which they were designed;
  • you failing to follow any instructions or guidelines provided by Zentoa
  • Reasonable wear and tear

If you have any enquiries regarding your return or our Policy, you may contact us on