Delivery

Please note that order dispatch timelines may be increased by an additional 2-3 working days during November and December due to increased order volume around Black Friday and Christmas holidays.

At ZENTOA, we strive to provide transparent and fair shipping prices for our customers. In this guide, we will explain how our shipping prices are calculated and provide an overview of the costs for different regions. For exact shipping costs to your home address, please add your items to cart and head to checkout, its automatically shown for you there. 

How Shipping Prices are Calculated

We offer Free Shipping on all order over $120 within the USA, with flat rates for standard $9 & express $15.

International shipping fees are determined based on two main factors: weight and location. The weight of the package affects the cost of shipping, as heavier packages require more resources to transport. Additionally, the destination plays a role in determining the shipping price, as international shipping may involve additional fees and customs charges.

Shipping Prices for Different Countries

At ZENTOA, we offer shipping options to almost all countries globally, below is a summary. 

ORDERS RECEIVED BEFORE 12 NOON [US CENTRAL TIME] WILL BE PROCESSED SAME DAY.

United States:

USA DOMESTIC FREE SHIPPING FOR ORDERS OVER $120

Standard: 5 -10 business days for delivery : USD 9.00

Express: 2 business days for delivery : USD 15.00

Europe:

Standard: 5 -10 business days for delivery : Starting from: EUR 11.50

Canada:

Standard: 5 -10 business days for delivery : Starting from: CAD 20.00

South America:

Standard: 5 -10 business days for delivery : Starting from: USD 19.00

Asia:

Standard: 5 -10 business days for delivery : Starting from: USD 17.00

 

Please note that these prices are subject to change and may vary based on the weight of the package and specific location within each region. We do this to ensure you are charged the lowest price possible at the point of checking out. 

Additional Charges for International Customers

When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.

Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.

Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.

It is not guaranteed that there will be a duty charge, its dependant on each shipment and each customs official around the world.

The VAT rate varies from country to country, averaging around 20%. Customers will receive an invoice attached to the shipment for payment.

Furthermore, when ordering internationally, customers may have to pay import duty based on the declared value of the goods. Import duty is a tax imposed by the customer's country's government on goods from other countries. Duty charges may apply to orders over €150 in value and vary depending on the type and material of each item. Customers will receive an invoice attached to the shipment for payment.

We understand that shipping prices and additional charges can be a concern for our customers. Rest assured that we strive to provide the most accurate and competitive prices possible while ensuring the safe and timely delivery of your orders.

If you have any further questions or concerns regarding shipping prices, please feel free to contact our customer support team. We are here to assist you and provide any additional information you may need.

 

PROBLEMS IN RECEIVING YOUR ORDER?

Where Is My Order Or Has It Been Dispatched?

Please check the email account used to purchase your item/s to find the dispatch confirmation email.

If you can’t find your email, try the following:

1. Check your junk/ spam folders
2. Search your email for team@genflow.com, ZENTOA, your order number, name of items purchased.

Why Is My Item Taking Longer Than Specified?

All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.

1. Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
2. If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
3. International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.

My Order Has Been Dispatched And Not Arrived?

If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.

My Tracking Number Is Not Working Or Saying Pending?

Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update, but rest assured it will update.

Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.

If you are based outside of the UNITED STATES, your delivery is passed on to your local delivery service such as in GERMANY-deutsche post etc. 

Delivery Updates

You will be able to see the status on the tracking number.

Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.